Terms of service
Terms of Payment
Accepted payments: VISA / MASTER CARD / American Express / Discover / Paypal.
Merchandise Returns
All merchandise returns must be accompanied by a return authorization number written clearly on the outside of the return package and a copy of the original invoice. All customer accounts must be up to date before a return authorization number can be issued. Return authorization numbers can be obtained by calling our offices and speaking with one of our customer service representatives. Request for return authorization numbers must be made within 30 days of the original invoice. Once a return authorization number has been given the product must be received by Superior Dash Brand Accessories within 10 days. Any products returned to Superior Dash without a return authorization number will be refused. All non-warranty returns are subject to a restock fee of 20% and may be applied at the discretion of Superior Dash. Shipping fees are non-refundable. Credits take up to 30 days to process.
Returns for Shipping Damages
If box shows visible damage upon receipt it is your responsibility to make a claim with UPS / FED-EX / US Mail within 48 hours of delivery. Once claim is filed please inform Superior Dash by e-mail or phone. Please retain all original packaging. Superior Dash Brand Accessories will not replace damaged goods until a claim has been filed.
Non-Returnable Items
Non-returnable items include but are not limited to:
- Any factory match kit ordered in any material other than the factory match material(s).
- Customized kits or parts.
- Any factory match material ordered for any vehicle other than the vehicle it was intended for.
- Installed products.
- Products that are not current model year.
- Products purchased more than 30 days prior to the current date.
- All sale or closeout items.
- Individually purchased parts.
- All Right Hand Drive kits.
Inventory Policy
Superior Dash Brand Accessories keeps only the most current and popular kits in stock. Because of high demand there may be times when we are sold out of certain kits. During these times it may take up to 2 weeks to replenish our stock. We strive to maintain current model year updates. Try to maintain stock on your most frequently ordered kits to avoid running out of inventory. However, we cannot be responsible for new and mid year model changes made by the vehicle manufacturers. We cannot update your stock inventory, but you can purchase individual parts to update your current inventory.
Ordering
Superior Dash Brand Accessories is not responsible for errors regarding verbal orders. We suggest all customers use our web data base to electronically send purchase orders to prevent a mis-communication on your order.
Questions:
- E-mail: !- var prefix = 'ma' + 'il' + 'to'; var path = 'hr' + 'ef' + '='; var addy79951 = 'sales' + '@'; addy79951 = addy79951 + 'superiordash' + '.' + 'com'; document.write(''); document.write(addy79951); document.write(''); //-->\n !- document.write(' '); //--> This email address is being protected from spambots. You need JavaScript enabled to view it. !- document.write(''); //-->
- Fax: (386) 761-3454
- Toll-free: (800) 741 3274
Order Cancellations
Order cancellations must be made the same day original order is placed.
Shipping Cut-Off Time
All orders of stocked items to be shipped out the same day must be received by 1:00 p.m. Eastern Time (11:00 Pacific Time). Orders received after the shipping deadline will ship out the next business day.
Warranty
Superior Dash Brand Accessories warrants product to be free from defects in materials and workmanship. Your Superior Dash will be warranted for 3 years by the original Superior Dash Brand Accessories purchaser. Proof of purchase will be required for warranty service. Customer modifications and/or improper return packaging of the product may void this warranty. All warranty parts must receive a return authorization number and sent back for inspection prior to replacement. Damage to our kit or to the surface it is being applied to at the time of or following the installation is the responsibility of the installer and not the responsibility of Superior Dash Brand Accessories.
